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General Terms & Conditons


1. General Provisions

These general terms and conditions apply to all business transactions between text and translations and our clients. By placing an order the client accepts our general terms and conditions which apply to the entire duration of the business relationship. Thus, the general terms and conditions shall apply not only to the initial business transaction, but also to all future transactions. Our quotes are subject to change with regard to prices, volume, delivery schedules and terms. Our general terms and conditions shall be deemed accepted and any terms and conditions to the contrary are deemed superseded, unless we receive a written notice within three days stating the term or condition that is not acceptable and the extent to which it is not acceptable. Agreements regarding deliveries, changes, additions, and ancillary agreements made with our clients shall only become binding after our written consent. The client's general terms and conditions shall only be deemed binding for us if we have expressly recognized and accepted those terms and conditions in writing.


2. Order Placement

The client shall place orders in electronic from or another form of his choice. In the interest of making our collaboration as efficient and smooth as possible, we also accept orders placed over the phone or other informal orders. Any potential problems arising from orders that have not been submitted in writing and any attendant costs incurred shall be borne by the client. For this purpose, the client shall specify the target language, topic, subject area, and the length of the text and - if applicable - any special wishes regarding terminology. The client shall indicate the purpose of the translation and the date of delivery. The client may choose the translation format. Texts sent electronically will be acknowledged by us in writing (e.g. e-mail). An order shall only be considered placed if we have acknowledged it in writing (e.g. e-mail). We cannot be held liable for delays or faulty workmanship resulting from unclear, incorrect, or incomplete order placement or from errors or ambiguous, misleading, or incorrect wording in the source text.


3. Performance by Third Parties

We are entitled to employ third parties to help us provide our clients with services if we deem this appropriate or necessary. Our liability in this case is limited to careful selection of these third parties. Our obligation of due diligence is fulfilled, if the third party is a translator or interpreter who has been sworn or certified by a court for the respective language or with whom we or other agencies or translators who are known to us, have worked successfully in the past. The business relationship exists exclusively between the client and our agency. Any contact between the client and a third party employed by us requires our prior consent.


4. Prices

All quotes and prices are subject to change. Prices are quoted in EURO, unless stated otherwise. For large-scale assignments we may request partial payment in advance or in instalments according to the amount of text completed. All prices quoted are net, excluding VAT. Any published non-binding price lists are subject to change without notice. Prices quoted or invoiced or conditions granted in the past do not imply the same prices or conditions for future jobs, unless expressly stated otherwise. Deviations from published prices, surcharges for rush delivery or other additional charges shall be communicated to the client in the order confirmation. The client will not be charged for shipping, postage, and other service charges provided they are within customary levels; exceptions are delivery by messenger or courier, overnight delivery, etc. if so requested by the client.


5. Term of Delivery

Terms of delivery are specified according to the best of our knowledge and intention. They are, however, approximate deadlines only. Delivery is deemed effected when the translation has been (sent log) sent to the client. The usual method of delivery is via e-mail. Upon the client's request the translation can be faxed, sent on CD or as hard copy via mail. All deadlines and times are CET (Central European time).


6. Disruption, Force Majeure, Closing or Curtailment of Business Operations, Network and Server Errors, Viruses

We cannot be held liable for damages resulting from disruptions of our operations, including but not limited to force majeure, e.g. acts of God and disruption of communications or traffic, network and server errors, other potential line or transmission disruptions, or other obstacles beyond our control. In such exceptional circumstances, we are entitled to withdraw from the agreement in whole or in part. The same applies to temporary closure or curtailment of business operations in whole or in part for good cause, including but not limited to our online services. Likewise, we cannot be held liable for damages caused by viruses. To avoid the risk of virus infection we use anti-virus software with virus definitions that are regularly updated and recommend that our clients act likewise. If files are delivered via e-mail, FTP, modem, or any other data link, the client is responsible for a final check of the transferred files and/or texts. Claims for compensation for damages resulting from events as stipulated above are excluded.


7. Liability and Complaints

Unless a separate agreement has been made regarding the quality of the translation and/or unless special requirements are apparent from the type of order itself, we will translate the text for the purpose of information in accordance with our highest standards so that the translation is both grammatically correct and true to the spirit of the source text. Unless the client promptly, but no later than within five days (receipt in our office), objects in writing the translation shall be deemed approved and accepted. In this event, the client waives any and all (legal) claims he would have had based on any potential shortcomings in the translation. If the client gives notice within this five-day period of an objectively existing, significant error or defect, this error or defect must be described as precisely as possible, and we must be given the opportunity to revise this part of the text. This also applies to rush jobs with very short deadlines. If a revision remains verifiably unsuccessful, the client is entitled to a price reduction or is entitled to cancel the order. Further claims, including compensatory damages for failure to perform or nonfeasance, are excluded. Liability is limited to the maximum value of the corresponding order. We are liable solely in the event of culpable or gross negligence or intent; liability for simple or minor negligence is applicable only when significant contractual obligations have been breached. In the event of damage claims by third parties any right of recourse is expressly excluded. We are not liable for errors in the translation caused by faulty, incomplete, or late information or files provided by the client or by faulty or illegible (in whole or in part) source texts. If the client does not state the intended purpose of the translation, especially if it is intended for publication or advertising, the client is not entitled to claim indemnification for damages resulting from to fact that the text was inappropriate for the intended use and/or because the publication or advertising had to be revised due to an inappropriate adaptation, or if it resulted in a loss of image or reputation for the client. If the client does not indicate that a translation is to be published and if no galley proof is sent for review prior to print and if the text is printed without our approval, any shortcomings or errors are within the client's responsibility. If a claim is made against our agency due to copyright infringement or third party claims, the client shall indemnify and hold us harmless to the fullest extent from liability for such claims. We are not responsible or liable for materials made available by the client, order components, warranted qualities, shipping instructions, processing guidelines, etc. unless a written agreement to the contrary has been made with the client. We are not responsible for inspecting or reviewing these with regard to their compliance with the Product Liability Act and/or the BGB (German Civil Code) with respect to compliance with statutory standards and/or norms. In such cases, the client is unconditionally liable and shall indemnify and hold us harmless to the fullest extent from any and all claims by third parties from the time such claims are made.


8. Delayed Delivery, Impossibility of Delivery, Cancellation

The client has the right to cancel the agreement in the event of delayed delivery or impossibility of delivery for which we are responsible only if the delivery date agreed upon has been unreasonably exceeded and the client has given us written notice stating a reasonable grace period.


9. Assignment

The assignment of rights under an agreement by the client requires our prior written consent.


10. Terms of Payment

Unless stated otherwise we shall invoice the fee for our service to the client immediately after the translation is completed. Payment is due no later than 14 days after the invoice date by bank transfer, check, or cash; set-off claims and the right to retention are excluded. If payment has not been received by the due date the client shall be deemed in default of payment with no further notice required. In the event of payment default we are entitled - without prejudice to any additional claims - to invoice interest and commissions in accordance with the standard rates of German banks for short-term loans, with a minimum interest of 3.5% p.a. over and above the current discount rate of the European Central Bank. If the client is in arrears with his obligations within the scope of our business relationship, or if we receive notice of conditions that diminish the creditworthiness of the client (e.g. execution of a court or administrative court judgement, commencement of bankruptcy or settlement proceedings, negative information from recognized credit reporting organizations, etc.), we are entitled to make further deliveries subject to advance payment and to immediately call due any deferred receivables.

11. Reservation of Ownership

The delivered translation and the copyright thereto shall remain our property until all receivables have been fully paid. Prior to this point in time, the client has no right of use or exploitation. In the event that the translation has been prepared for a third party, we retain the right to notify this third party of our unpaid receivables and the resulting illegality of the use or exploitation of said translation and to request payment of receivables and associated costs from this third party.


12. Shipping, Transfer of Risks

Shipment or electronic transmission is at the client's risk. Neither are we liable for faulty or detrimental transfer of the texts or their loss, nor for damage or loss of the texts if not transmitted electronically.


13. Confidentiality

All texts are treated as confidential and we undertake to keep all information we learn within the scope of our assignments in the strictest confidence. Due to electronic transfer of texts or data and other forms of electronic communication between the client, ourselves, and our subcontractors, we cannot guarantee the absolute confidentiality with regard to any information or business or trade secrets or other confidential data and information, as the risk cannot be excluded that unauthorized third parties can access the transmitted texts electronically.


14. Applicable Law and Jurisdiction

The contractual relationship and any other business relations between the client and our agency are exclusively subject to German law. The UN Sales Convention is expressly excluded. Insofar as it is legally admissible, the sole place of jurisdiction for any and all disputes for both parties is Berlin, Germany.


15. Concluding Provisions

In accordance with and within the limits of data protection regulations, we are entitled to process and store the client's personal data. Should one or more of the clauses of these general terms and conditions be or become null and void, this shall not affect the validity of the remaining clauses. The invalid clause shall be replaced or amended as agreed by both parties in such a way that the originally intended economical purpose shall be achieved to the greatest extent possible within the limits prescribed by law or regulations. The contractual relationship between the client and our agency is subject to the laws of the Federal Republic of Germany.

Released September 2018

Sirka Sander
Writer & Translator

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